Please note that prices, treatments and timings are subject to variation or change and I reserve the right to change this without prior notice.
CANCELLATION POLICY
I completely understand that things can happen at the last minute and can assure you that I will be sympathetic in certain circumstances and keep cancellation fee's as minimal as possible. Please be kind enough to provide me with at least 24hrs notice for cancelling or rescheduling appointments. I have a 24hr answer phone or email me at [email protected].
When booking in salon and with the ‘FRESHA’ online booking system all clients are given the opportunity to provide me with an email address to confirm, reschedule or cancel their appointment within a 24hr cancellation notice period. The system sends these automatically and tracks their dispatch.
Appointments cancelled on the day will be charged 50% of the price of treatment. This fee will vary depending on time and value of treatment booked.
If paying with a gift voucher and fail to give 24hrs notice of cancellation / on the day of booking you will lose full face value of the voucher amount.
If you fail to come in 48hrs before your treatment for a patch test for lashes, brows and skin peels you will be charged 50% of the total booking price as I will be unable to perform your treatment.
Failure to show for your appointment will result in 50% of your treatment payment taken.
More than 2 missed appointments may result in refusal of future bookings and treatments without payment upfront at time of booking.
If you are running late please be kind enough to notify me so I can plan your treatment accordingly this may involve decreasing treatment time or rearranging to a different time on the same day if availability to do so to avoid unnecessary cancellation fees. If the treatment time is cut short or you no longer require all of the treatments you originally booked in you will still be charged the full amount.
Regrettably I have to put these measures in place due to an increase in failures to show and notice periods for appointments. On occasions I will exercise my discretion at implementing the policy but my decision is final. The salon is a space for people to relax and de-stress so can I please ask mobile phones are to be switched to silent and children only to accompany you if absolutely necessary.